TERMS AND CONDITIONS FOR PURCHASES, SHIPPING AND RETURNS.
At CartonBook we are committed to the edition and binding of unique books, upon request.
Orders may refer to models of standard books shown on this website (Kids' Art Books, Books of Farewell and/or Small Books with Lectures for Communion/Confirmation) (the "Standard Books"), or to special projects defined by you in agreement with us (whether or not these are inspired by books displayed herein) (the "Special Projects").
PROCEDURE TO MAKE ORDERS
Orders for Standard Books are made on this site by selecting the product in the Shopping Cart and its subsequent payment in the Checkout section. Next, CartonBook will send to your email a work order form (the "Work Order"), where you must provide:
1. The required information (necessary to define the contents of the project),
2. The corresponding minimum number of digital files (photographs) to be included in the book (of a resolution of not less than 300 dpi), and
3. Proof of payment of the International Shipping Cost Difference, if applicable as indicated below in CONDITIONS OF SHIPPING.
Upon the complete receipt of these documents, CartonBook will provide you with a final confirmation (the "Confirmation of Final Receipt"), being able to start the execution of the relevant project.
The execution period of Standard Books is 10 business days counted since CartonBook provides the Confirmation of Final Receipt. This is valid for orders of up to 3 units of a Standard Book. CartonBook will inform you of the delivery timings for orders of more than one type of Standard Book and/or for more than 3 units per Book, when we submit the Work Order for your completion.
Pay Pal is the payment method at CartonBook. If you do not have a Pay Pal account, you can securely pay with your credit or debit card through Pay Pal.
LOCAL DELIVERY (within the Chilean territory), will be made with Starken (local courier/distribution company), subject to the delivery terms corresponding to NORMAL SERVICE, as defined in its website (www.starken.cl). In case you need a more urgent delivery, please contact us and we will inform you of the applicable rates and times.
INTERNATIONAL SHIPPING will be made with FedEx, with delivery times/rates corresponding to FEDEX INTERNATIONAL ECONOMY SERVICE, as defined in its website (www.fedex.com/cl). In case you need a more urgent delivery, please contact us and we will inform you of the applicable rates and times.
The estimated costs for INTERNATIONAL SHIPPING provided in the Checkout section, correspond to average minimum values, calculated for the US and parts of Europe. In case you have to pay a difference with respect to the actual shipping cost, we will inform this to you when we submit the Work Order for your completion (the "International Shipping Cost Difference").
CONDITIONS OF RETURN
CartonBook products are unique pieces, so no returns or refunds are accepted.
I will be happy to talk to you, if you write me at email@example.com or HERE.
In case you have any question in connection with Special Projects, do not hesitate to contact us at firstname.lastname@example.org or HERE.